Returns & Exchanges

At dxb perfume UK, we want you to be completely satisfied with your signature scent. We offer a 14-day return window for unopened and unused fragrances in their original packaging to ensure the highest hygiene standards for all our customers.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Authorization code.

• 2.
  Secure Packaging

  Carefully pack the perfume in its original, unopened box and cellophane wrap, ensuring it is placed in a sturdy outer shipping carton to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked courier service to send the package back to our London-based distribution center.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.