Frequently Asked Questions

Everything you need to know about our luxury Arabian fragrances.

Are your perfumes authentic and original?

Yes, all fragrances at dxb perfume UK are 100% authentic and sourced directly from reputable manufacturers in the UAE and authorized distributors.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer an express delivery option which usually arrives within 1-2 business days.

What is your return policy for fragrances?

We offer a 14-day return policy for unopened and unused products in their original cellophane packaging. Due to hygiene reasons, we cannot accept returns on opened bottles.

Do you offer international shipping outside of the UK?

Currently, we primarily focus on UK domestic orders. Please contact our customer support team for specific inquiries regarding international shipping availability and rates.

How can I track my perfume order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.